Support tickets
Submit a support ticket to report an issue or request a new feature. The dialog collects the details we need to help you.
Screenshot:
Phone
On phones and narrow screens, the support form typically uses a stacked layout and scrolls inside the dialog.
- Long descriptions and module lists may require more scrolling.
- The same required fields apply: Email, Subject, Description.
Tablet and desktop
On tablet and desktop, the dialog can be wider, making it easier to review your text before submitting.
- Module dropdowns are easier to scan with more horizontal space.
- Success and error messages are the same as on mobile.
Ticket types
- App Issue — problems with the app itself (crashes, UI bugs, sync behavior, etc.).
- Module Issue — problems with a specific installed module.
- Feature Request — request new functionality (dialog title shows Request a Feature).
If you choose “Module Issue”
You must select a module from the Select Module dropdown.
- The list is built from your installed modules (Bibles, Commentaries, Dictionaries, Books).
- Select Other… if the module is not listed, then enter the module name.
- If you don’t select a module, the app will prompt: “Please select a module.”
- If you choose Other… and leave the name empty, it prompts: “Please enter the module name.”
Required fields
- Email — must be valid format.
- Subject
- Description
What the app collects automatically
The dialog shows an info message: “We will collect app version, device, and platform information to help us handle your request.”
Submitting
- Tap Submit to send the request.
- On success, you’ll see: “Your request has been submitted successfully.”
- On failure, the app shows: “Failed to submit request, please try again later.”
YW Bible Study